Refund & Cancellation Policy

Last updated 26 August 2026

Reports

If we fail to deliver, you are refunded automatically

Report generation runs in stages, and the arithmetic runs first. If the computation fails, it fails before any content is produced and before we incur cost. In that case we refund you in full automatically, without you having to ask, and we tell you why.

If we deliver something incomplete, we tell you

Occasionally a report completes but a section falls short of the standard we hold it to — usually because a figure could not be verified to our satisfaction. We do not quietly ship it. We deliver it with the gap clearly marked, explain what is missing, and put a full refund one click away. Keeping the report and taking the refund are both entirely your choice.

If the report is delivered as described

A completed report is a digital good prepared specifically to your inputs, and it cannot be returned once delivered. It is therefore not refundable on the basis that you no longer need it or changed your mind about the project.

We will still refund a delivered report where:

• It contains a material factual or computational error attributable to us, and we cannot correct it within three working days of you telling us.
• It was materially not what the product page described.
• You were charged more than once for the same report.

“I disagree with the conclusion” is not by itself a ground for refund — an honest report that says a project is marginal is doing its job. But if you think a number is wrong, tell us and we will check it, because we would rather know.

Cancelling before delivery

You may cancel at any time before generation starts, for a full refund. Once generation has started it usually completes within minutes, so in practice the window is short.

Subscriptions

• Monthly plans can be cancelled at any time. Cancellation stops the next renewal; the current period runs to its end and is not pro-rated.
• Annual plans may be cancelled within seven days of purchase for a full refund, provided fewer than five lead unlocks have been consumed. After that, the annual term runs to its end.
• If we withdraw a feature that was material to your plan, we will refund the unused portion pro rata.

Lead-unlock credits

• Unused credits are refundable pro rata within thirty days of purchase.
• A credit spent on a lead whose contact details turn out to be invalid or unreachable is returned to your balance when you report it. You should not pay for a lead that does not exist.
• Credits consumed against a valid lead are not refundable.

How refunds are made

1. Refunds go back to the original payment method. We cannot redirect them elsewhere.
2. We initiate the refund within three working days of approving it.
3. Your bank then takes a further five to seven working days to credit it. That part is outside our control.
4. GST charged on a refunded amount is refunded with it, and a credit note is issued.

How to ask

Email billing@factoryeasy.in with your order number and what went wrong, or call +91 96503 89757. We acknowledge within one working day and decide within three.

If you are not satisfied with our decision

Escalate to the Grievance Officer at grievance@factoryeasy.in, who will review it independently and respond within fifteen days.